Fire Department Testing Hydrants – CWSNC Flushing of the System to Follow

The Harbour, The Point, and The Farms – Flushing 10/20/2020

 We would like to advise customers that the Fire Department will be conducting routine testing of hydrants beginning on October 20, 2020 through the end of the month from 9:00 am thru 5:00 pm.

Testing is done periodically as a preventative maintenance measure.  During this process, the Fire Department will fully open each fire hydrant to confirm that each hydrant functions properly, measure the flow rate and pressure, and document the results. In the event that a hydrant does not function as it is designed, the hydrant will be repaired promptly.

While the testing of the hydrants is being performed, we do not anticipate any problems or inconveniences. However, customers may experience brief periods of lower than normal water pressure, cloudy water, and/or temporary discoloration of the water as a result of the testing.

As a precaution, we recommend customers postpone laundry washing until the testing has been completed and the water returns to normal.

Service should return to normal after testing is complete, but if you continue to experience any problems, please contact our customer service department.

Routine Water System flushing in your area will begin upon the completion of the fire hydrant testing on 10/20/2020 from 9 am To 5 pm.

Please be advised that this routine testing made to the water distribution system in your area and is not related in any way to COVID-19. If you have any questions about our response to COVID-19, please see our website or guidance provided by the EPA at

This is a courtesy message from Carolina Water Services Inc of North Carolina, your local water provider for The Point/The Farms/The Harbor Subdivisions at 1-800-525-7990.

We apologize for any inconvenience this may cause and appreciate your patience.

2019 Water Quality Report and 2020 PFOA/PFSAS Report

The links below are the most current reports for your community’s water quality and PFOA/PFAS report.

Source of Drinking Water
Your water comes from several wells located in Iredell County which draw water from a fractured bedrock aquifer. An aquifer is a geological formation that contains water. In addition, we have also connected to the Town of Mooresville, which draws its water from the Lake Norman Intake.

Water Conservation
Please be reminded that our water systems in North Carolina are always in some stage of either voluntary or mandatory water conservation restriction. These restrictions may vary weekly due to drought conditions and are dictated by a system established by the North Carolina Utilities Commission in an order dated May 23, 2008. The customers are encouraged to keep informed of current restrictions by visiting and clicking on the “Community Drought Status” link on
the front page or call our customer service at (800) 525-

If you have any questions, please feel free to contact

PFAS Testing
Carolina Water Service, Inc. of North Carolina is currently conducting statewide drinking water testing for Per- and Polyfluoroalkyl Substances (PFAS). These man-made compounds are used in the manufacturing of products resistant to water, grease or stains including firefighting foams, cleaners, cosmetics, paints, adhesives and insecticides. PFAS can migrate into the soil, water, and air and is likely present in the blood of humans and animals all over the world. The Environmental Protection Agency (EPA) has established a health advisory level at 70 parts per trillion. For more information visit
Notification has or will be sent to all registered customers of the testing results once completed.
Carolina Water Service, Inc. of North Carolina is committed to providing safe, reliable, and cost-effective drinking water services to all of our customers.

In 2019, Carolina Water Service, Inc. of North Carolina performed all required monitoring for contaminants. In addition, no violations from the North Carolina Department of Environmental Quality were received and we were in compliance with applicable testing and reporting requirements.

To access your utility account anytime, anywhere, please register for our customer portal & download
MyUtilityConnect at

Boil Water Order RESCINDED – 9/22/2020

Harbor/The Point/The Farms – Mooresville, North Carolina

Boil Water Order RESCINDED

As part of our commitment to providing safe and reliable water to all of its customers, Carolina Water Service of NC routinely monitors the drinking water we supply in accordance with Federal and State requirements. 

System-wide test results indicate that the Boil Water Order issued early Sunday morning can now be rescinded.

The recent testing results indicate no contaminants present in the water system. The water is now safe for consumption – drinking, making ice, brushing teeth, washing dishes, and food preparation.

We apologize for any inconvenience this has caused our customers.  For questions regarding this notification please contact our Customer Contact Center (800) 525-7990. 

Carolina Water Service, Inc. of North Carolina Encourages Customers to Consider Payment Plans or Payment Arrangements Before November 1, 2020 Restart of Disconnections

Sep 15, 2020

Carolina Water Service understands the impact COVID-19 has had on many households and asks those who are experiencing payment difficulties to contact our Customer Service Department for assistance at (800) 525-7990. On November 1, 2020, CWSNC will restart disconnects for non-payment.

We greatly appreciate those customers who have been able to keep their accounts current during this crisis, but we understand that many have not been as fortunate. Some households will feel the impact of lost income for months to come. That is why we are offering deferred payment arrangements and payment plans to customers who may not be able to stay current on their water and sewer bills.

  • payment plan is an agreement with a customer to make a specified payment by a specified date. For example, a customer may agree to pay a balance ten days beyond the bill’s due date.  
  • payment arrangement is an agreement with a customer to pay off their balance in combination with future bills, which installments are reflected on monthly customer bills. 

CWSNC is encouraging customers to establish a payment plan or payment arrangement that best meets their needs. The Commission has required payment arrangements be designed to spread past due balances over a 12-month period, though shorter terms may be used if it best suits the customer’s situation.[1] 

Customers with active payment arrangements will avoid disconnection action and potential future late fees, as long as they remain up to date with the arrangement and their current period billed charges.

CWSNC asks customers with past-due account balances contact our Customer Service Department as soon as possible.  Customers may set up either a payment plan or payment arrangement by calling our Customer Service Department at (800) 525-7990.

The COVID-19 pandemic has affected many North Carolinians and created financial and emotional hardships.  In addition to extended payment arrangements and a continued moratorium on utility late payment fees, may also be able to help.  This free service can help you find local community agencies providing a wide range of assistance.  Please visit or dial 211 from your phone to start.

[1] On July 29, 2020, in Docket No. M-100 Sub 158, The North Carolina Utilities Commission (Commission) provided additional clarification for regulated utilities on the timing of the restart of disconnects and payment of fees. The Commission stated disconnects due to non-payment could begin on September 1, 2020.  However, late fees will continue to be waived until further direction is provided by the Commission.

The Current 2020 Rates – What you Need to Know!


On June 28, 2019, Carolina Water Service, Inc. of North Carolina (CWSNC) filed a rate case with the North Carolina Utilities Commission (NCUC). Docket number is W-354, Sub 364. CWSNC is headquartered in Charlotte, North Carolina. The Company presently serves approximately 34,915 water customers and 21,403 sewer customers in North Carolina and operates approximately 93 water systems and 38 sewer systems in the State.

The Company’s service territory spans 38 counties in North Carolina, from Corolla in Currituck County to Bear Paw in Cherokee County. CWSNC applied for an adjustment in water and sewer rates and charges for all of its service areas in North Carolina.

COVID-19.  As a result of COVID-19 and until some  point in the future, CWSNC has reconnected all customers disconnected for non-payment, suspended all future disconnects, and has ceased collecting and billing late payment charges.

While we know that there is no good time for a rate increase, we also understand the impacts of a rate increase during this unprecedented period and are committed to working with our customers during and after the state of emergency. Once the pandemic-related orders are lifted by the Governor’s office and the NC Utilities Commission, we will provide payment plans or payment arrangements for customers impacted financially by the COVID-19 virus.  That said,  customers may  now contact the Company at any time to request a payment arrangement or payment plan.

Rate Cases.  CWSNC’s previous rate case (Docket W-354, Sub 360) was filed on April 27, 2018, and an order was issued approving the consolidated rates, which were   in effect from  February 21, 2019 until the Company’s new rates were approved on March 31, 2020, in Docket W-354, Sub 364.  From the filing of the 2018 rate case until the date of the Commission’s order in March of this year, CWSNC spent over $22 million to provide service in North Carolina.  These investments were  reasonable and necessary, they are installed and providing service to customers,  and it is thus necessary that the costs be recovered in rates.

Customers’ rates are based on a thorough cost, operations, and quality of service examination by the Public Staff,  NC Attorney General’s Office, other intervenors in the proceeding, and by the NC Utilities Commission itself. In addition, customers may provide comments and feedback during the public hearings held throughout the Company’s service territory during the course of the rate case process. The proper level of rates to be charged by the Company to facilitate proper service to its customers is ultimately approved by the NCUC commissioners.

The cost of service and tariff rate proposals are more fully explained in CWSNC’s rate filing documentation, which is made publicly available through the Commission’s website. All parties interested in this matter may obtain information either directly from CWSNC or by addressing the Secretary of the North Carolina Utilities Commission, 430 North Salisbury Street, Dobbs Building, 5th Floor, Raleigh, NC 27603-5918. Customers may also visit the NCUC website and search Docket “W-354 Sub 364” at

The total rate increase authorized by the Commission’s March order  was 14.56%, which for the Uniform Water Rate Division was 9.73%, and for Uniform Sewer was 22.56%.  Bradfield/Fairfield Water was 7.21%, and its Sewer was 6.77%. See the chart below for detailed information.

We have the responsibility to upgrade our infrastructure and make the necessary improvements to continue to provide quality service. We also must comply with changing state and federal environmental regulations and maintain a safe working environment for our employees. It is well-understood that water and sewer infrastructure across the country is aging and in need of significant investment to maintain proper service and address environmental concerns.

Many of the Company’s systems are reaching the end of their useful life and must be replaced, rehabilitated, or upgraded to avoid system failures. To that end, CWSNC has invested over $22 million in capital improvements since its last rate case, which is not included in prior rates.

It is important to note that all investments driving the requested increase have already been incurred by the Company and are providing service to customers before a change in rates is implemented. 

WSIC/SSIC.  As of March 31, 2020, the WSIC/SSIC surcharges were reset to $0. These charges may resume in the future should the Company continue to invest in eligible improvements in its water and sewer infrastructure and would be subject to  rigorous review and approval by the Commission.

Comparison to rates of other providers.  All providers have individual characteristics of service, source,  density, taxpayer support (or lack thereof),  and financing; therefore, rate comparisons among them lack meaning.   The municipal water companies cannot be  fairly compared to the regulated private water companies for so many reasons—–their funding sources are generally different and include support from taxation policies, they usually enjoy increased density and thus a lower cost per customer to serve,  and they often utilize more efficient surface impoundments for sources of water, to name a few.

CWSNC and other private water companies can only recoup money for maintenance and construction through rates and after the facilities are in use and are useful, which is usually months after the construction or maintenance has occurred. Private water companies also pay property taxes on all their facilities, which is a cost the municipal systems do not incur. Further, these regulated companies rely for much of their service on a large, un-networked system of individual wells and smaller sewer plants, spread across a large swath of the state in areas that are, generally, less populated.

What is changing with my water and sewer rates?
The table below shows a comparison of average water and sewer bills at old and new rates for a 5/8” residential customer.

Entity Avg. Billed Gallons Present Monthly Bill New Monthly Bill Amount Change % Change
Uniform Water                         3,607  $                     53.07  $                58.75  $                5.68 11%
Uniform Sewer                         3,569  $                     59.23  $                75.29  $              16.06 27%

A comparison of the new authorized rates for Uniform Water is below.

 Residential Water Old Rates New Rates
Meter Size Base Rate Usage Rate Base Rate Usage Rate
Unmetered  $                53.58  $                58.54
5/8″  $                27.53  $                  7.08  $                28.92 $8.27
3/4″  $                27.53  $                  7.08  $                28.92 $8.27
1″  $                68.83  $                  7.08  $                72.30 $8.27
1.5″  $              137.65  $                  7.08  $              144.60 $8.27
2″  $              220.24  $                  7.08  $              231.36 $8.27

A comparison of the new authorized rates for Uniform Sewer is below.

Residential Sewer  Old Rates New Rates
Meter Size Base Rate Usage Rate Base Rate Usage Rate
Flat  $                57.82  $                73.73
Base Charge  $                46.31  $                  3.62  $                58.91 $4.59

Please do not hesitate to contact me at if you have any further questions.

Deborah S. Clark
Community Relations Manager