Winter Weather Announcement for December 7, 2018

The Carolina Water Service, Inc. of North Carolina (CWSNC)  team is preparing for the upcoming winter weather anticipated to begin December 8th through December 10th.

Assets (generators, fuel) used for keeping your water and wastewater systems working during weather-related storms are being prepared throughout all potentially impacted service areas.

In the event there are outages, customers will be notified via a VOICE REACH by phone. Please be patient!

Staff will work as quickly as possible to restore services in the event of an outage. Due to an increase volume of customer calls during the winter storm, the Customer Service Department may need extra time to take your call.

Announcements will also be placed on the CWSCN Twitter and Facebook pages – @CarolinaWaterNC and on our website at

Now is also the time to prepare your family and home for any upcoming winter weather. Stay tuned to your local weather provider and do not drive unless absolutely necessary.



Our Customer Service group anticipates that due to Hurricane Florence you may experience longer than normal telephone wait times. Because of this we ask that all non-emergency calls be placed next week during regular business hours. If you are calling regarding a water or sewer emergency, please stay on the line and an agent will be with you as soon as possible. Thank you for your understanding.

Conserve water during the storm!

If Hurricane Florence makes landfall and impacts our area, we recommend conserving water. Although we will maintain power at our water systems, conservation is necessary in order to not over-power the systems resulting in an outage. Thank you and everyone be safe and prepared for Hurricane Florence.

Hurricane preparedness tips!

Did you know?

Hurricanes are powerful tropical weather systems with clear circulation and winds of 74 miles per hour or higher. When hurricanes move onto land, they sweep the ocean inward. They can cause tornadoes. They make heavy rains and floods. Hurricanes are grouped into categories based on the wind speed. The stronger the wind speed, the higher the category. Most damage caused by hurricanes is from flooding, not the strong winds.

North Carolina’s coast is one of the nation’s areas most open to a direct hurricane strike because its coastline extends out. All areas of the state – from coastal and sound counties to the mountains – have been impacted by hurricanes in the past 20 years. Heavy winds, tornadoes, strong thunderstorms, flooding, storm surge and landslides can all be caused by hurricanes causing tragic damage.

The Atlantic Hurricane Season runs from June 1 to November 30 with the peak season from mid-August to late October.

Tropical Depression – contains winds up to 39 miles per hour (mph).
Tropical Storm – 39 – 73 mph winds
Category 1 – 74 to 95 mph winds
Category 2 – 96 to 110 mph winds
Category 3 – 111 to 129 mph winds
Category 4 – 130 to 156 mph winds.
Category 5 – winds 157 mph or greater.

For more information, check out the Ready NC link.

Voice Reaches! Help us Help You!

Our success in reaching our water and wastewater customers depends on the customer not blocking our telephone number. If you block our number on caller I.D., then any notices for service issues will not be delivered.

If you are not sure you are receiving a voice reach, contact our Customer Service Department using the following information to update your phone number.

Phone: (800) 525-7990
Fax: (866) 842-8348
Hours: 8:00am – 5:00pm Eastern
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.

Thank you for helping us help you!

Water Quality Information Links

Many of you have asked where your community water quality reports are located on the Carolina Water Service, Inc. of North Carolina’s main website.

CWSNC’s latest water tests can be found on the CWSNC website for your community:

Water quality reports are updated and issued according to required reporting schedules by the NCDEQ and EPA. The water quality reports contain sample data for the previous year. The report for 2017 will be available on or before July 1, 2018.

The State of North Carolina Drinking Water report for CWSNC can be found at this link:

Water System No. NC0149185 – The water system name appears as Harbour Point S/D. This includes The Harbour, The Point and The Farms. Pinnacle Shores S/D Water System No. NC0149188.