Voice Reaches! Help us Help You!

Our success in reaching our water and wastewater customers depends on the customer not blocking our telephone number. If you block our number on caller I.D., then any notices for service issues will not be delivered.

If you are not sure you are receiving a voice reach, contact our Customer Service Department using the following information to update your phone number.

Phone: (800) 525-7990
Fax: (866) 842-8348
Email: customerservice@carolinawaterservicenc.com
Hours: 8:00am – 5:00pm Eastern
In case of EMERGENCY, contact us 24 hours a day, 7 days a week, 365 days a year.

Thank you for helping us help you!


Water Quality Information Links

Many of you have asked where your community water quality reports are located on the Carolina Water Service, Inc. of North Carolina’s main website.

CWSNC’s latest water tests can be found on the CWSNC website for your community:

Water quality reports are updated and issued according to required reporting schedules by the NCDEQ and EPA. The water quality reports contain sample data for the previous year. The report for 2017 will be available on or before July 1, 2018.


The State of North Carolina Drinking Water report for CWSNC can be found at this link:


Water System No. NC0149185 – The water system name appears as Harbour Point S/D. This includes The Harbour, The Point and The Farms. Pinnacle Shores S/D Water System No. NC0149188.