Customer Confidence Report for 2018

The 2018 Customer Confidence Report for your community may be found on the Carolina Water Service, Inc. of North Carolina website in the next week or see the following pdf file.HarbourPointFarm.18CCR.427 (003)

If you have any questions, please contact our customer service team at (800) 525-7990

The State of North Carolina Drinking Water report for CWSNC can be found at this link:

Water System No. NC0149185 – The water system name appears as Harbour Point S/D. This includes The Harbour, The Point and The Farms. Pinnacle Shores S/D Water System No. NC0149188.


NEW My Utility Connect App is LIVE!

We’re excited to offer you a convenient way to make payments, manage usage,
and connect with us with our new customer portal and mobile application, MyUtilityConnect.
With a few simple steps, you can begin managing your utility account online and receive these immediate features at your fingertips:
A new way to pay and manage your utility bill is here!

Introducing MyUtilityConnect

  • Access to your account anytime, anywhere, for quick and secure payments
  • Receive notifications when your bill is about to be due or if you missed a payment
  • Receive notifications and estimated restoration time when unexpected outages occur
  • View current and historical usage to monitor trends

Get started with these simple steps:

  1. Visit or search “MyUtilityConnect” in the Apple App or Google Play store, or by scanning the QR code at the bottom of this page.
  2. Click “Register” and have your account #, zip code and email ready
  3. When prompted, you will in the rest of your account information
  4. Enjoy the convenience of managing your utility account at your fingertips!


My Utility Connect Application Coming Soon!

As you may know, we provide water services for residents living in your community, which is why I’m reaching out to you directly to inform you about a new online portal and mobile application that will be available in February 2019!

Our application, MyUtilityConnect, provides customers an easier way to manage their utility account and obtain account information anytime, anywhere. Some of the features available in the mobile application include:

  • Mobile bill payments, reminders on upcoming due date, and flexible payment options
  • Visibility on monthly usage; identify areas where you can conserve and compare your usage to previous time periods
  • Real-time notifications when unexpected leaks and outages occur
  • A faster and easier way to connect with customer support

We’re very excited to give our customers the ability to better monitor their utility account. We also want to make sure our customers are aware this tool is available. To learn more about this application click on this link for a quick video on what and how this will work!

Winter Weather Announcement for December 7, 2018

The Carolina Water Service, Inc. of North Carolina (CWSNC)  team is preparing for the upcoming winter weather anticipated to begin December 8th through December 10th.

Assets (generators, fuel) used for keeping your water and wastewater systems working during weather-related storms are being prepared throughout all potentially impacted service areas.

In the event there are outages, customers will be notified via a VOICE REACH by phone. Please be patient!

Staff will work as quickly as possible to restore services in the event of an outage. Due to an increase volume of customer calls during the winter storm, the Customer Service Department may need extra time to take your call.

Announcements will also be placed on the CWSCN Twitter and Facebook pages – @CarolinaWaterNC and on our website at

Now is also the time to prepare your family and home for any upcoming winter weather. Stay tuned to your local weather provider and do not drive unless absolutely necessary.


Our Customer Service group anticipates that due to Hurricane Florence you may experience longer than normal telephone wait times. Because of this we ask that all non-emergency calls be placed next week during regular business hours. If you are calling regarding a water or sewer emergency, please stay on the line and an agent will be with you as soon as possible. Thank you for your understanding.

Conserve water during the storm!

If Hurricane Florence makes landfall and impacts our area, we recommend conserving water. Although we will maintain power at our water systems, conservation is necessary in order to not over-power the systems resulting in an outage. Thank you and everyone be safe and prepared for Hurricane Florence.

Hurricane preparedness tips!

Did you know?

Hurricanes are powerful tropical weather systems with clear circulation and winds of 74 miles per hour or higher. When hurricanes move onto land, they sweep the ocean inward. They can cause tornadoes. They make heavy rains and floods. Hurricanes are grouped into categories based on the wind speed. The stronger the wind speed, the higher the category. Most damage caused by hurricanes is from flooding, not the strong winds.

North Carolina’s coast is one of the nation’s areas most open to a direct hurricane strike because its coastline extends out. All areas of the state – from coastal and sound counties to the mountains – have been impacted by hurricanes in the past 20 years. Heavy winds, tornadoes, strong thunderstorms, flooding, storm surge and landslides can all be caused by hurricanes causing tragic damage.

The Atlantic Hurricane Season runs from June 1 to November 30 with the peak season from mid-August to late October.

Tropical Depression – contains winds up to 39 miles per hour (mph).
Tropical Storm – 39 – 73 mph winds
Category 1 – 74 to 95 mph winds
Category 2 – 96 to 110 mph winds
Category 3 – 111 to 129 mph winds
Category 4 – 130 to 156 mph winds.
Category 5 – winds 157 mph or greater.

For more information, check out the Ready NC link.